💨🌪Storm Arwen – Compensation from SSEN‼
Customers that have been impacted, and qualify for compensation, will automatically receive payment as per Ofgem’s guidelines:
Customers that did not have power restored after 48hrs will receive £70, and a subsequent £70 for each 12-hour period that they did not have supply thereafter. There is no cap on these payments for this storm event.
SSEN will make payments by cheque as soon as is reasonably practicable. There is no need for customers to call SSEN to request this, payments will be made automatically.
In addition, SSEN will reimburse all reasonable accommodation and food costs incurred and ask customers to send receipts to claim a refund to Storm.Payments@ssen.co.uk
For more information please click here.